Terms and Conditions

1.1. The Client accepts these T&C electronically in the app or on the website. The T&C form an integral part of the Agreement and apply to all uses of the Service.

1.2. Vexoro may use electronic authentication and e-signature solutions that comply with the Electronic Identification Regulation or equivalent standards. By signing electronically, the Client agrees that such signature has the same legal effect as a handwritten signature, to the extent permitted by law.

1.3. By entering into the Agreement, the Client confirms that they are at least 18 years old, have full legal capacity to enter into binding agreements, and, where acting on behalf of another passenger (e.g. child), have lawful authority to do so.

1.4. The Client confirms that, prior to engaging Vexoro, they have not assigned the Claim to any third party and have not engaged another company or representative to pursue the same Claim.

1.5. By entering into the Agreement, the Client authorises Vexoro to contact airlines and other relevant parties, to negotiate and conclude settlements related to the Claim, and to sign or submit necessary documentation in the Client's name and/or on the Client's behalf.

2.1. The Client may submit flight details and other relevant data through the Vexoro app, website or other electronic channels supported by Vexoro. Upon receipt of such data, Vexoro will perform an initial assessment of whether the Claim appears to be eligible under applicable Flight Compensation Regulations.

2.2. Any initial assessment provided by Vexoro is non-binding and does not guarantee success. Eligibility and success depend on the facts of the case, airline responses and applicable law.

2.3. Once the Agreement is in place and Vexoro considers that the Claim has a reasonable prospect of success, Vexoro will contact the airline and/or other responsible entities to pursue Flight Compensation.

2.4. If the airline refuses the Claim or fails to respond within a reasonable time, Vexoro may, at its sole discretion and cost, initiate or arrange Legal Proceedings to pursue the Claim.

2.5. The Client acknowledges that the time required to handle a Claim can vary significantly, and Vexoro cannot guarantee any particular duration or deadline for outcome or payment.

3.1. Vexoro generally operates on a success-fee basis. This means that Vexoro's remuneration becomes due only if Flight Compensation is collected from the airline or another debtor, unless otherwise agreed in writing.

3.2. Where the Delay Shield Service provides for a partial advance payout, such advance is funded by Vexoro or its partners and is conditional upon the Client's cooperation.

3.3. If no Flight Compensation is ultimately recovered from the airline after all reasonable steps are taken, the Client will not be required to repay any partial advance already received, except where the Client has breached these T&C.

3.4. If Flight Compensation is paid to Vexoro, Vexoro shall deduct its remuneration (success fee) and transfer the remaining amount to the Client without undue delay.

4.1. The Client warrants that all information provided to Vexoro is accurate, complete and not misleading. The Client shall immediately inform Vexoro of any changes to such information.

4.2. The Client shall provide Vexoro, upon request and without undue delay, with all documents and data required to process the Claim.

4.3. If the Client receives any payment, voucher, credit or other benefit from the airline relating to the Claim after engaging Vexoro, the Client must immediately inform Vexoro.

4.4. The Client shall not contact the airline or other debtor directly to negotiate or settle the Claim after engaging Vexoro, unless Vexoro has given prior written consent.

5.1. The Agreement terminates automatically once all obligations of both parties have been fulfilled, including payment of Flight Compensation and Vexoro's remuneration.

5.2. A Client who qualifies as a consumer under EU/EEA law has the right to withdraw from the Agreement within 14 days from conclusion without giving any reason. To exercise this right, the Client must send a clear withdrawal statement to info@vexoroapp.com.

6.1. Vexoro may amend these T&C from time to time for important reasons. The current version will always be available on the Vexoro website and/or in the app.

6.2. These T&C and the Agreement are governed by the laws of the Republic of Lithuania.

6.3. To the extent that Vexoro processes personal data, such processing is carried out in accordance with the Vexoro Privacy Policy available on vexoroapp.com.