Privacy Policy

1.1. We process data about your use of our website and app ("usage data"), including your IP address, browser type, device information, operating system, referral source, session duration, and navigation paths. This data is collected via cookies or analytics tools. The purpose of this processing is to improve our services and user experience. The legal basis is our legitimate interest in monitoring and enhancing our platforms.

1.2. We may collect personal data through lead advertisements or online campaigns on platforms such as Google and Facebook. This data may include your name, email address, and phone number. It is processed for the purpose of contacting you about our services and marketing communications, based on your consent.

1.3. When you register an account, we collect account data including your name, email, date of birth, and optionally a profile photo. We process this data to operate our app, manage your account, and communicate with you. The legal basis is the performance of a contract.

1.4. When you use the Delay Shield feature, we process service data such as flight details, payment information, and claim documentation. This data is required to process compensation claims and execute partial payouts. The legal basis is contract performance and our legitimate interest in proper business administration.

1.5. We may process correspondence data such as messages or inquiries you send via email, app forms, or chat. This data is used for communication and dispute resolution. The legal basis is our legitimate interest in ensuring quality support and record-keeping.

1.6. We may process your data where necessary to comply with legal obligations or protect your vital interests or those of others.

2.1. We may disclose personal data to our group companies and trusted partners as necessary to deliver our services.

2.2. We share data with payment processors (such as Stripe) to facilitate payouts and manage financial transactions.

2.3. We may share data with flight data providers (such as FlightAware or Amadeus) to enable flight tracking and eligibility validation.

2.4. We may share limited data with legal service providers to manage airline compensation claims on your behalf.

2.5. Data may also be shared with IT and analytics providers, hosting partners, or marketing platforms. All partners are bound by data protection agreements ensuring GDPR compliance.

2.6. Some partners may be located outside the EEA. In such cases, we ensure adequate protection using EU Standard Contractual Clauses.

3.1. Personal data is stored only as long as necessary for the purpose for which it was collected.

3.2. Account data: up to 10 years after last activity. Service data (claims, payouts): up to 10 years after completion. Communication data: up to 2 years. Analytics data: up to 3 years.

3.3. Data may be retained longer where required by law or to defend legal claims.

4.1. If you consent, we may send marketing messages via email, SMS, or push notifications to inform you about new services or offers.

4.2. You may withdraw consent or opt out at any time by clicking the unsubscribe link or contacting us directly.

4.3. Unsubscribing from marketing will not affect messages directly related to your account or claims.